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M94A2042.TXT
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Document 2042
DOCN M94A2042
TI HIV/AIDS treatment information dissemination using a toll-free hotline.
DT 9412
AU Mark F; Project Inform, San Francisco, CA 94103.
SO Int Conf AIDS. 1994 Aug 7-12;10(1):394 (abstract no. PD0182). Unique
Identifier : AIDSLINE ICA10/94370533
AB The Project Inform Treatment Hotline provides callers with up-to-date
HIV treatment and disease-related information, so that people with HIV
infection, along with their medical provider, can make informed
decisions regarding their health. The Project Inform Hotline was set up
in 1987 with a home phone to answer questions about different AIDS
treatments and related opportunistic diseases. Because of rising demand,
national toll-free lines and local phone lines, were established. A
program was set up to train volunteers to answer treatment related
questions regarding HIV disease. Information provided by the Project
Inform Hotline is in both oral and written form. Supplemental written
information is usually mailed to the caller. Calls to the Project Inform
Hotline have increased to over 50,000 annually. There is toll-free
access to the Hotline from all 50 states and Puerto Rico. There are
approximately 65 volunteers available to answer calls. Hotline hours
have been expanded to six hours a day, six days a week. Hotline
trainings occur every four months to maintain staffing on the hotline.
As people with HIV infection become more involved in their treatment
strategies, the demand for more and better information grows. Project
Inform, its Hotline, and its Information Department, continues to work
on providing free, unbiased and quality information to anyone who calls.
Project Inform is a private non-profit organization; because of over 175
highly motivated volunteers the organization has been able to keep pace
with the demand to produce, update and disseminate HIV/AIDS treatment
information.
DE Acquired Immunodeficiency Syndrome/*THERAPY *Hotlines Human HIV
Infections/*THERAPY *Information Services *Patient Education United
States Voluntary Workers MEETING ABSTRACT
SOURCE: National Library of Medicine. NOTICE: This material may be
protected by Copyright Law (Title 17, U.S.Code).